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Delivery and Payment

1. Payment by Payment Order

This is done exclusively on the basis of the invoice issued by GW Premium ABRAZIVE SRL and after telephone confirmation of the order by a sales consultant. The delivery of the goods takes place after confirmation of the payment to the account specified in the issued invoice. For legal entities, the representative or agent must present a signed power of attorney with the company stamp to take possession of the package.

2. Payment by Cash on Delivery (or Refund)

If the purchase of goods is made by cash on delivery, you have the option of delivery by cash on delivery or direct payment upon receipt of the goods. The purchase price is paid in cash to the courier, along with the shipping value according to the invoice, which is always in the shipping envelope of the main package of the order.

Should the buyer be absent on the day of delivery, the courier will contact the buyer to arrange a new appointment. The buyer must contact the delivery agent at the delivery address within 5 days of the courier’s first notification to take possession of the products. After this 5-day period, the products will automatically be returned to the sender by the courier.

3. Payment by Card

  • Personal Information
    • You agree that the provision of services or products begins immediately after the completion of all necessary registration formalities.
    • The information provided must be correct. By choosing to register, you agree to provide us with your correct name, address, and other mandatory useful information.
    • By accessing your account and using your personal password, you are responsible for all actions resulting from their use. GW Premium ABRAZIVE SRL cannot be held liable for errors due to the user’s negligence regarding the security and confidentiality of their account and password.
  • Security of Personal Data
    • Your personal data may be used by GW Premium ABRAZIVE SRL to confirm orders, inform by email, post, or other means of communication about subsequent actions, create statistical reports, etc.
    • Your personal data may be transferred to law enforcement agencies for the purpose of verifying commercial transactions or to other law enforcement agencies for conducting legally justified checks.
    • The data provided by customers are treated with strict confidentiality. GW Premium ABRAZIVE SRL commits to its customers not to share this data with third parties or companies and to use it exclusively for the business relationship between the customer and GW Premium ABRAZIVE SRL.
    • This website uses security measures against the loss, alteration, or misuse of information under our control.
    • GW Premium ABRAZIVE SRL commits to respecting your rights granted by Law 677/2001 and upon your request sent to service@premiumabrazive.ro, to stop processing or to amend, update, block, delete or transform into anonymous data, free of charge, the data whose processing does not comply with the provisions of Law No. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data.
    • GW Premium ABRAZIVE SRL assures that it complies with the provisions of Law No. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, Law No. 365/2002 on electronic commerce, and Regulation No. 130/2000 on consumer protection in the conclusion and execution of distance contracts with subsequent amendments. These rights include (the list is not exhaustive):
    • the right to request from GW Premium ABRAZIVE SRL, free of charge for one request per year, a confirmation as to whether your personal data are being processed or not;
    • the right to request from GW Premium ABRAZIVE SRL the free rectification, updating, blocking or deletion of data provided whose processing does not comply with the provisions of Law No. 677/2001;
    • the right to request from GW Premium ABRAZIVE SRL to stop processing your personal data free of charge;
  • For online payments, the payment of services on this website is made through the online payment solutions offered by Netopia Payments.

To exclude the risk that your data might be captured and misused by third parties:

  • GW Premium ABRAZIVE SRL and Netopia Payments guarantee the security of the IT systems used.
  • Information on bank card details (card number, expiration date, etc.) is not transmitted or stored at any time on the servers of GW Premium ABRAZIVE SRL or Netopia.
  • In the case of the 3D-Secure system for payments with Visa or MasterCard cards, the data of your card are entered directly into the systems of Visa or MasterCard, and if your card was issued by a bank certified in the 3D-Secure system, the authorization of the transaction is carried out only after your authentication in this system by entering a secret code/password known only to you, similar to the PIN code for ATM transactions.
  • Any attempt to access the personal data of another user or to alter the content of the website ” https://premiumabrazive.ro ” or to impair the performance of the server on which the website https://premiumabrazive.ro runs, will be viewed as an attempt at fraud of the website https://premiumabrazive.ro and will result in a criminal investigation against those who attempted this fraud.

4. Partial Delivery

It may happen that certain ordered products are no longer in stock and this aspect cannot be corrected in real-time on https://premiumabrazive.ro/. In these cases, only the products that are available for shipment to the buyer are billed without prior notification, and the package is shipped accordingly. In these situations, the buyer is contacted to inform them of this aspect and to ship the available products.

Check the condition of the product upon receipt of the package! If you notice any damage, document this incident together with the representative of the courier company (courier).

5. Price Information

alt:.. The prices displayed on https://premiumabrazive.ro/ are net prices.

6. Shipping Costs

The sold products are delivered by express courier to the destination specified by the customer. The products displayed on the website https://premiumabrazive.ro/ do not include transport tax.

For some products, we reserve the right to offer free shipping depending on the quantity, delivery time, weight, distance.

Within Romania, there are no shipping costs if the total order exceeds 500 Lei. The mentioned prices for transport apply exclusively in the locations of the courier network.

7. Delivery Time

The products are shipped within a maximum of 48 hours after payment confirmation.

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